At Y U N G APPAREL, we take pride in delivering premium-quality products. If something isn’t right or you are unhappy with your purchase, we’re here to help.
1. Exchanges (Size / Change of Mind)
We offer exchanges within 7 days of delivery or purchase, provided that:
- The item is unworn, unwashed, and unused
- Tags and original packaging are intact
- The item is in resalable condition
- Proof of purchase is provided
Customers are responsible for return shipping costs unless the item was incorrect or defective.
We do not guarantee exchanges without proof of purchase.
2. Faulty or Defective Items
In accordance with the Consumer Protection Act, customers are entitled to a repair, replacement, or refund if goods are defective within 6 months of purchase.
If your item is defective:
- Notify us within 7 days of discovering the fault
- Provide clear photos and your order number
- Once approved, we will arrange return or replacement
If the item is confirmed defective, we will cover return shipping costs.
3. No Refund Policy (Change of Mind)
We do not offer refunds for:
- Incorrect size selection
- Change of mind
- Sale or promotional items
We offer exchanges or store credit only.
4. Non-Returnable Items
The following items cannot be returned:
- Worn or washed items
- Items without tags
- Custom or personalized items
- Underwear / socks (for hygiene reasons)
5. Refund Processing
Approved refunds (for defective goods only) will be processed within 7–14 business days via the original payment method.
If you return your order after 14 days but within 15 days, instead of a cash refund, you will be offered an exchange equal to the value of your order.
pAYMENTS
O1. Accepted Payment Methods
We accept the following payment methods:
- EFT (Electronic Funds Transfer)Instant EFT
- Debit / Credit Cards
- Secure Online Payment Gateways (e.g., PayFast, Ozow, Yoco – if applicable)
All payments must reflect in full before orders are processed or dispatched.
2. Order Confirmation
- Orders are only confirmed once full payment has been received and cleared.
- For EFT payments, proof of payment must be sent to:
- delivery@welcometoyung.com or WhatsApp +27 64 536 3554
- We reserve the right to cancel unpaid orders after 24–48 hours
3. Pricing & Currency
- All prices are listed in South African Rand (ZAR).
- Prices include VAT (if applicable).
- Prices are subject to change without prior notice.
- The price at checkout is the final amount payable.
4. Payment Security
We do not store customers’ banking details.
All online payments are processed through secure, encrypted third-party payment providers.
5. Failed or Declined Payments
If a payment is declined:
- The order will not be processed.
- Stock is not reserved until payment is successful.
- Customers may retry using another payment method.
6. Fraud Prevention
We reserve the right to:
- Request additional verification for high-value orders
- Cancel orders suspected of fraud
- Report fraudulent activity to the relevant authorities
7. Refund Processing
Approved refunds (where applicable under our Return Policy) will be processed:
- Within 7–14 business days
- Via the original payment method
- Only once returned goods have been inspected and approved
8. Pre-Orders
For pre-order items:
Delays outside our control may occur.
DELIVERY
At Y U N G APPAREL, we aim to deliver your order quickly, safely, and reliably
1. Order Processing Time
- Orders are processed within 3–5 business days after payment has cleared.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotions, launches, or peak seasons, processing times may be slightly longer.
You will receive confirmation once your order has been dispatched.
2. Delivery Timeframes
Estimated delivery times after dispatch:
- Main Cities: 2–3 business days
- Outlying Areas: 3–5 business days
Delivery times are estimates and may vary depending on the courier and location.
3. Delivery Fees
- Shipping costs are calculated at checkout.
- Free shipping may apply to orders above [R950.00].
- Delivery fees are non-refundable unless the return is due to a confirmed defect or our error.
4. Courier & Tracking
- Orders are shipped via a trusted third-party courier.
- Tracking details will be sent via email or WhatsApp once dispatched.
- It is the customer’s responsibility to provide the correct delivery address.
We are not responsible for delays caused by incorrect addresses provided by customers.
5. Failed Deliveries
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Refusal to accept parcel
The parcel may be returned to us. Re-delivery fees will be charged to the customer.
6. Risk & Ownership
Ownership of goods passes to the customer upon delivery.
Risk of loss or damage passes to the customer once the parcel has been successfully delivered.
7. Delays Outside Our Control
We are not liable for delays caused by:
- Load shedding
- Strikes
- Severe weather
- Courier operational issues
However, we will assist in tracking and resolving issues where possible.
Need help?
Contact us at info@welcometoyung.com for questions related to refunds and returns.