Returns policy

It Y U N G APPAREL, we take pride in delivering premium-quality products. If something isn’t right or you are unhappy with your purchase, we’re here to help.

1. Exchanges (Size / Change of Mind)

We offer exchanges within 7 days of delivery or purchase, provided that:

• The item is unworn, unwashed, and unused

• Tags and original packaging are intact

• The item is in resalable condition

• Proof of purchase is provided

Customers are responsible for return shipping costs unless the item was incorrect or defective.

We do not guarantee exchanges without proof of purchase.

2. Faulty or Defective Items

In accordance with the Consumer Protection Act, customers are entitled to a repair, replacement, or refund if goods are defective within 6 months of purchase.

If your item is defective:

• Notify us within 7 days of discovering the fault

• Provide clear photos and your order number

• Once approved, we will arrange return or replacement

If the item is confirmed defective, we will cover return shipping costs.

3. No Refund Policy (Change of Mind)

We do not offer refunds for:

• Incorrect size selection

• Change of mind

• Sale or promotional items

We offer exchanges or store credit only.

4. Non-Returnable Items

The following items cannot be returned:

• Worn or washed items

• Items without tags

• Custom or personalised items

• Underwear / socks (for hygiene reasons)

5. Refund Processing (If Applicable)

Approved refunds (for defective goods only) will be processed within 7–14 business days via the original payment method.

If you return your order after 14 days but within 15 days, instead of a cash refund, you will be offered an exchange equal to the value of your order.